Return Policy & Terms
Clear, transparent policies designed to protect both our customers and our business. Last updated: March 13, 2026
Table of Contents
Quick Info
Return Period: 14 days
Response Time: 24-48 hours
Support: contact@endika-shop.com
Return & Refund Policy
Your satisfaction is our priority
At Endika Shop, we strive to ensure complete customer satisfaction. If any product doesn't meet your expectations, you may request a return under the following conditions.
Return Period
You have 14 days from the receipt of your order to request a return.
Day count starts from delivery confirmation
Eligibility Conditions
To qualify for a return, your product must meet the following criteria:
Original Condition
Product must be in pristine, unused condition
Complete Packaging
All original accessories and packaging included
No Damage
No breakage, oxidation, or physical damage
Proof of Purchase
Original invoice or receipt must be provided
Important: Return shipping costs are the customer's responsibility unless the error is on our part.
Refund Methods
After receiving and inspecting your returned product, we will issue a refund using one of the following methods:
Store Credit
Credit usable for future purchases in our shop
Product Exchange
Exchange for another product of equal value
Bank Refund
Refund to your original payment method (if applicable)
Refunds are typically processed within 5-10 business days after we receive and inspect the returned item.
Non-Refundable Items
The following items are not eligible for return or refund:
Digital Products
Software licenses, digital downloads, activation codes
Damaged Goods
Products with external damage or signs of misuse
Opened/Modified Products
Items that have been opened, used, or modified
Personal Hygiene Items
Used earphones, cables, or personal accessories
Terms & Conditions
Governing the use of our website and services
1 Acceptance of Terms
By accessing and using the Endika Shop website, you fully accept these Terms and Conditions without reservation.
2 Products & Availability
Products are displayed based on available stock. In case of unavailability after order placement, we will notify you promptly and offer alternatives or a full refund.
3 Prices & Payment
All prices include applicable taxes and are subject to change without prior notice. Payment is due at the time of order and can be made through our secure payment gateway.
4 Delivery
Delivery times are estimates and may vary based on carrier availability and your location. We are not liable for delays caused by third-party carriers.
5 Privacy & Data Protection
Your personal information is collected exclusively for order processing and remains strictly confidential. We comply with all applicable data protection regulations.
6 Warranties
Products come with applicable manufacturer warranties. For warranty claims, please contact our support team with your purchase details.
7 Liability
Endika Shop cannot be held responsible for improper use, modification, or unauthorized repairs of the products sold.
By continuing to use our website, you confirm that you have read, understood, and agreed to these Terms and Conditions.
Need Assistance?
We're here to help with any questions
For return requests or questions about our policies, please contact our support team:
Email Support
contact@endika-shop.com
Typically responds within 24 hours
+44 74 90 90 96 92
Available during business hours
Our support team is available Monday to Saturday, 9:00 AM - 6:00 PM